General Terms and Conditions

H2O nanotec s.r.o. — online shop H2Onanotec.cz

1. WHO WE ARE AND WHO THESE TERMS APPLY TO

H2O nanotec s.r.o.

Company ID (IČO): 04281128, VAT ID: CZ04281128

registered office: Liberecká 1471/20, 405 02 Děčín, Czech Republic

registered in the Commercial Register kept by the Regional Court in Ústí nad Labem, file no. C 46800

Premises for personal collection and complaints: Liberecká 1471/20, 405 02 Děčín, Czech Republic

Contact: info@h2onanotec.cz, phone: +420 602 320 980

(hereinafter the “Seller”)

These Terms and Conditions govern the mutual rights and obligations of the Seller and the Buyer arising in connection with or on the basis of a purchase contract concluded via the H2Onanotec.cz online shop.
The Buyer is either a natural person purchasing outside the scope of their business activity (hereinafter the “Consumer”) or a natural or legal person purchasing within the scope of their business activity (hereinafter the “Business Customer”). Where these Terms distinguish between Consumers and Business Customers, this is stated explicitly; all other provisions apply equally to both.
Rights under consumer protection legislation (in particular the right to withdraw from the contract under Art. 5 and the extended rights arising from defective performance under Art. 6) belong exclusively to Buyers who are Consumers, not to Business Customers.
These Terms and Conditions are a translation of the Czech version. The purchase contract may be concluded in Czech or English; in the event of any discrepancy between language versions, the Czech version prevails.

2. ORDERS AND CONCLUSION OF THE PURCHASE CONTRACT

The product catalogue in the online shop is for information only; the Seller is not obliged to conclude a purchase contract for these goods. Prices include VAT and remain valid for as long as they are displayed in the online shop. For Business Customers, the Seller may quote prices excluding VAT on the basis of an individual agreement.
Where a price reduction is announced for goods, the Seller will state, alongside the current price, the lowest price at which the goods were offered during the 30 days before the reduction, in accordance with Section 19a of the Czech Consumer Protection Act. For goods offered for less than 30 days, the lowest price since they were placed on the market is stated.
The Buyer places an order via a customer account or without registration by completing the order form, selecting the goods, quantity, payment method and delivery method. Before submitting the order, the Buyer can check and correct the data entered.
By submitting the order, the Buyer confirms that they have read these Terms and Conditions. The Seller will confirm receipt of the order by e-mail without undue delay; this confirmation constitutes the conclusion of the purchase contract. These Terms and Conditions are attached to the confirmation.
The Buyer may cancel the order by phone or e-mail using the contact details in Art. 1 until the order confirmation has been delivered to them.
If the Seller cannot meet any of the requirements of the order (e.g. the goods are out of stock) or an obvious pricing error has occurred, the Seller will send the Buyer an amended offer; the purchase contract is concluded only once the Buyer confirms it.
The Seller may refuse an order or withdraw from a concluded purchase contract if there is reasonable suspicion of misuse of the online shop — in particular for orders placed automatically (by a bot), orders for unusually high quantities, repeated abuse of the right of withdrawal or the provision of false identification details.
The Seller publishes product reviews and ratings in the online shop. The Seller ensures that published reviews come from consumers who have actually purchased or used the goods, by verifying the link between the review and a specific completed order or by sending a unique review link exclusively to buyers.

3. PAYMENT TERMS

A Consumer may pay the purchase price: by bank transfer to account no. 3274506002/5500 (Raiffeisenbank); by payment card online; via Apple Pay / Google Pay; cash on delivery; or by bank transfer or card upon personal collection. Payments from abroad (in EUR, CZK or PLN) can be sent to IBAN CZ72 5500 0000 0032 7450 6002, BIC RZBCCZPP.
A Business Customer may additionally choose payment by invoice due within 14 days of issue. The Seller may make this payment method conditional on previous order history or require payment in advance, especially for new customers or orders exceeding CZK 20,000 (approx. €820).
For advance payment by bank transfer, the purchase price is due within 14 days of the conclusion of the purchase contract, and the obligation is fulfilled when the amount is credited to the Seller's account. The Seller does not require any deposit beyond the purchase price. The take-back bonus for filter cartridges under Art. 7 is not a deposit, and the purchase price of a cartridge does not include any refundable deposit.
The Seller issues the tax document (invoice) electronically and sends it to the Buyer's e-mail address given in the order.

4. DELIVERY OF GOODS

Goods can be delivered: by PPL courier to the address specified by the Buyer; via a parcel pick-up point (e.g. PPL, Packeta) chosen by the Buyer; by TOPTRANS (for pallet shipments); or by personal collection at the Seller's premises stated in Art. 1.
The Seller dispatches goods in stock within 2–5 working days of the conclusion of the purchase contract or, for advance payment, of the payment being credited. If goods are not in stock, the Seller will inform the Buyer without undue delay, together with the expected delivery date. The total delivery time also depends on the chosen carrier.
Delivery costs for the chosen shipping method are stated during the ordering process and in the order confirmation. If the Buyer chooses a delivery method based on a special request beyond the options offered, the Buyer bears the associated risk and additional costs.
The Buyer is obliged to accept the goods upon delivery. If repeated delivery is required for reasons on the Buyer's side, the Buyer bears the associated costs.
Upon receipt from the carrier, the Buyer must check that the packaging is intact and report any defects to the carrier immediately; if the packaging is obviously damaged in a way indicating tampering, the Buyer need not accept the shipment.
Ownership of the goods passes to the Buyer upon payment of the full purchase price including delivery costs, but not before receipt of the goods. The risk of damage to the goods passes to the Buyer upon receipt, or at the moment when the Buyer was obliged to accept the goods but failed to do so in breach of the contract.

5. WITHDRAWAL FROM THE CONTRACT (Consumers only)

This right does not apply to Business Customers (purchases under a company ID within the scope of business activity); for them, the possibility of returning goods is governed solely by individual agreement with the Seller.

A Consumer has the right to withdraw from the purchase contract without giving any reason within 14 days of receiving the goods. To meet the deadline, it is sufficient to send the withdrawal notice on the last day of the period. Ways to withdraw from the contract:
1. Online via a button/form: The Consumer can withdraw from the contract simply and electronically using the dedicated function on the Seller's website (the My Order section at /en/my-order/ or via the link in the order confirmation e-mail). After the request is sent, the Seller will confirm its receipt by e-mail without undue delay.
2. In writing or by e-mail: The Consumer may also use the Seller's model WITHDRAWAL FORM and send it to the Seller's e-mail or postal address stated in Art. 1.
The Consumer must return the goods to the Seller within 14 days of withdrawal, undamaged, unworn, clean and, if possible, in the original packaging. The Consumer bears the costs of returning the goods.
The Seller will refund to the Consumer without undue delay, and no later than 14 days after withdrawal, all payments received including delivery costs (up to the amount of the cheapest delivery method offered, if the Consumer chose a more expensive one), using the same means of payment as received, unless otherwise agreed with the Consumer and at no additional cost to the Consumer. The Seller is not obliged to make the refund before the Consumer hands over the goods or proves that they have been sent.
The Seller is entitled to unilaterally set off any claim for compensation for damage to the returned goods against the Consumer's claim for a refund of the purchase price.
In accordance with Section 1837(g) of the Czech Civil Code, it is not possible to withdraw from a contract for the supply of sealed goods which are not suitable for return for hygiene or health protection reasons once unsealed — this applies in particular to filter cartridges, membranes and accessories that have come into contact with water after unpacking, wetting or installation. This exception is also expressly stated in the description of the goods concerned in the online shop. This does not affect the possibility of returning a used filter cartridge under the take-back programme pursuant to Art. 7.
The Seller may withdraw from the purchase contract if stock is sold out or goods are unavailable; in such a case, the Seller will inform the Buyer without undue delay and refund all payments received within 14 days.

6. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE (COMPLAINTS)

The Seller is responsible for ensuring that the goods are free from defects upon receipt — that they have the agreed or expected properties, are fit for the usual or stated purpose, correspond to the sample or model, are in the correct quantity and comply with legal regulations.
For Consumers, if a defect appears within one year of receipt, the goods are presumed to have been defective at the time of receipt. The Consumer may report a defect within 24 months of receipt. For Business Customers, the exercise of rights arising from defective performance is governed by the general provisions of Section 2099 et seq. of the Czech Civil Code, without these consumer benefits.
Under Section 2169 of the Czech Civil Code, the Consumer is primarily entitled to have the defect remedied (by replacement or repair, at their choice, unless the chosen method is impossible or disproportionately costly). The right to a price reduction or withdrawal from the contract arises only in the second stage (if the Seller fails to remedy the defect, the defect recurs, etc.).
The Seller is not liable for defects or damage caused by improper installation or connection of the device contrary to the operating instructions, the manufacturer's technical specifications or without complying with the requirements for connection to the water supply and electrical network.
Complaints can be made at the Seller's premises stated in Art. 1 or by correspondence using the contact details given there. The Seller will issue a written confirmation of receipt of the complaint and subsequently of the method and date of its resolution.
Complaints are handled immediately, in complex cases within 10 working days, but no later than 30 days from submission, unless the parties agree on a longer period. Failure to meet this deadline is considered a material breach of contract entitling the Consumer to withdraw from the contract.
Rights arising from defective performance do not apply if the Buyer knew of the defect before receiving the goods or caused it themselves, nor to wear and tear caused by normal use.
The rights and obligations of the parties are further governed by Sections 1914 to 1925 and 2099 to 2117 of the Czech Civil Code (Act No. 89/2012 Coll.) and, for Consumers, also by Section 2158 et seq. of the same Code and by Czech Act No. 634/1992 Coll., on Consumer Protection.

7. TAKE-BACK OF USED FILTER CARTRIDGES

The Seller operates a voluntary take-back programme for used filter cartridges (hereinafter the “Programme”). The purpose of the Programme is the environmentally friendly disposal of substances captured in the cartridge and the regeneration or recycling of its materials. The Programme applies to filter cartridges for which this is expressly stated in their description in the online shop.
The purchase price of a filter cartridge does not include any refundable deposit. For returning a used cartridge, the Seller grants the Buyer a bonus in the form of a discount coupon for a future purchase. The amount of the bonus is stated in the description of the relevant cartridge in the online shop.
The Buyer returns a used cartridge via the Customer Portal at /en/recycling-returns-claims/, which generates a shipping label. Before sending, the cartridge must be allowed to drain and be packed in an airtight bag so that no water leaks into the shipping packaging. If the Buyer drops off the parcel with the returned cartridge at a PPL pick-up point (Parcel Shop / PPL Box), the Seller pays the shipping costs. If the Buyer chooses courier collection from their address, the Buyer pays the costs of that shipping.
The Buyer is entitled to a discount coupon for each complete filter cartridge returned that is included in the Programme, once it has been received and checked by the Seller. No coupon is granted for cartridges from other manufacturers or for incomplete or mechanically damaged cartridges; the Seller will nevertheless dispose of them in an environmentally friendly way.
The Seller will send the discount coupon to the Buyer's e-mail address within 14 days of receiving the returned cartridge. The coupon can be redeemed on a future purchase in the H2Onanotec.cz online shop within 12 months of issue. The coupon cannot be exchanged for cash or applied retroactively to an order already paid.
The Seller may terminate the Programme or change its conditions. Discount coupons issued before such a change remain valid for the period stated in paragraph 5.

8. CUSTOMER ACCOUNT

The Buyer may shop with or without a customer account. When registering and ordering, the Buyer must provide true and up-to-date information.
Access to the account is secured by login details, which the Buyer must protect and not disclose to third parties; the Buyer must notify the Seller without undue delay of any suspected misuse. The Seller is not liable for misuse of the account caused by the Buyer's breach of this obligation; this does not affect the Seller's responsibility for the security of the online shop.
The Seller may cancel the account, in particular if it has not been used for a long time or if the Buyer breaches their obligations under the purchase contract or these Terms. The account may not be available continuously due to necessary maintenance of the systems of the Seller and third parties.
By creating an account, the Buyer agrees to the processing of the data necessary for its operation; details are set out in the Personal Data Processing Policy.

9. PROTECTION OF THE E-SHOP AND INTELLECTUAL PROPERTY

All content of the online shop (texts, photographs, graphics, trademarks, logo, page structure) is protected by copyright and belongs to the Seller. Copying, modifying or otherwise using it without the Seller's consent is prohibited.
When using the online shop, the Buyer must not use procedures that could adversely affect its operation or allow unauthorised interference with its software. In particular, it is prohibited to use the online shop via automated tools (bots, scrapers) for bulk downloading of content or automated placing of orders.
If the Buyer breaches this obligation, the Seller may restrict or block their access to the online shop or cancel their customer account.
The Seller is not liable for errors resulting from third-party interference with the online shop or from its use contrary to its intended purpose.

10. FORCE MAJEURE

The Seller is not liable for delay or inability to perform caused by circumstances excluding liability (force majeure), in particular natural disasters, epidemics, armed conflict, strikes, energy supply outages or interruptions of supplies by manufacturers, suppliers or carriers which the Seller could neither influence nor foresee.
For the duration of such circumstances, the Seller's performance obligations are suspended accordingly; the Seller will inform the Buyer of their occurrence and cessation without undue delay.

11. OUT-OF-COURT DISPUTE RESOLUTION (Consumers)

The Consumer has the right to out-of-court resolution of a consumer dispute arising from the purchase contract. The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, e-mail: adr@coi.gov.cz, web: coi.gov.cz/informace-o-adr/. A petition may be filed no later than 1 year from the day the Consumer first exercised their right with the Seller, and only after the dispute could not be resolved directly with the Seller.
A list of out-of-court dispute resolution bodies in individual EU Member States is available at consumer-redress.ec.europa.eu/dispute-resolution-bodies.

12. FINAL PROVISIONS

Legal relations between the Seller and the Buyer are governed by the laws of the Czech Republic, even where the relationship includes an international element. This does not affect the Consumer's rights under the mandatory legal provisions of the country of their habitual residence.
The Seller is not bound by any codes of conduct towards the Buyer within the meaning of Section 1826(1)(e) of the Czech Civil Code.
The Buyer assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Czech Civil Code.
The purchase contract, including the Terms and Conditions, is archived by the Seller in electronic form.
The Seller may amend or supplement these Terms and Conditions; the current and previous versions are published on its website together with their effective dates. Rights and obligations arising while a previous version was in effect are not affected.
A model withdrawal form is attached to these Terms and Conditions and can be downloaded here: WITHDRAWAL FORM.

Go to the PRIVACY POLICY

These Terms and Conditions take effect on 1 September 2026.