Shipping and packaging

Our priority is to deliver your order as safely, quickly and reliably as possible. That is why we only work with reliable partners who take care of trouble-free transport and handover of the goods to you. We take great care over our packaging and its design, and some boxes are made to measure so that your goods are protected as well as possible on their way to you.

WE ARE TRANSPARENT – YOU ALWAYS SEE THE SHIPPING PRICE IN YOUR CART

The shipping price includes both transport and packaging, so we pack every parcel to prevent damage in transit. For example, water softeners and ultrafiltration units are firmly strapped to a pallet. We also care about the quality and look of the packed goods, so that you are always satisfied.

HOW WE DELIVER

• PPL courier to the address of your choice – parcels up to 50 kg
• Pick-up point of your choice (availability for your country is shown in the cart)
• TOPTRANS – shipments over 50 kg on a half pallet or pallet, depending on size
• Personal collection at our premises in Děčín (Liberecká 1471/20, Czech Republic)

The current shipping price for your country is always shown in the cart and in the order confirmation.

IN-STOCK GOODS SHIP AS QUICKLY AS POSSIBLE

In-stock goods are dispatched within 2–5 working days of the order being concluded, or of payment being credited for advance payment (stock availability is shown on each product). We try to be much faster, though – orders received by 12:00 are often dispatched the same day. If an item is not in stock or there is any problem with dispatch, we will contact you straight away with the expected delivery date.

DELIVERY ABROAD

We ship from the Czech Republic to other countries too. Because of the longer distance, delivery takes a little longer. The available shipping methods and the price for your country are shown in the cart. You can pay by bank transfer, online card payment, Apple Pay / Google Pay or cash on delivery (where available).

CHECK YOUR PARCEL ON DELIVERY

When receiving your parcel, please check that the packaging is not damaged. If it is, have the driver record the damage or refuse the parcel, and let us know right away. Please report any damage found only after unpacking as soon as possible, ideally with photos – see the Complaints page for the procedure.

IF THERE IS ANY PROBLEM, WRITE TO US

We trust your delivery will go smoothly, as described above. Still, if you notice even the smallest thing you do not like during delivery, we would be very glad if you wrote to us or called. Feedback is the most important driver of our continuous improvement. Detailed delivery terms can be found in Art. 4 of our Terms and Conditions.

Jiří Polman and Milan Vrba
owners of the H2Onanotec.cz e-shop